Contact information

Last Updated: July 24, 2026

Capvora is committed to providing responsive and professional customer support. You may contact us regarding products, orders, delivery, returns, refunds, website access, or general business inquiries.

Business Information

Business Name: Capvora
Website: capvora.online
Year Established: 2023

Mailing and Business Address

Capvora
33-7250 144 St
Surrey, BC V3W 1L7
Canada

Please do not send returns to this address without first obtaining return authorization. The approved return location may differ depending on the product and customer location.

Email Support

Email: support@capvora.online

For faster assistance, include your order number in the subject line or message.

Telephone Support

Phone: +1 778 772-0515

Telephone availability may vary because of holidays, call volume, or operational requirements. Email is generally the preferred method for order-related requests because it allows us to review supporting information and photographs.

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM Pacific Time
Saturday, Sunday, and Canadian public holidays: Closed

Messages may be submitted at any time.

Response Time

We aim to respond to customer inquiries within 24–48 business hours.

During holidays, product launches, promotional campaigns, or periods of unusually high demand, responses may take longer.

Order Support

For questions about an existing order, provide:

  • Your full name;
  • Your order number;
  • The email address used at checkout;
  • A clear description of your request;
  • Photographs, where relevant.

Never email full payment card details, passwords, or sensitive authentication information.

Return Requests

Returns must be requested in accordance with our Return and Refund Policy.

Contact:

support@capvora.online

Include the order number, product information, reason for return, and photographs where applicable.

Shipping Questions

For shipping assistance, include:

  • Order number;
  • Tracking number;
  • Delivery address;
  • Description of the issue.

Please review the tracking information before contacting us, as carrier updates may sometimes be delayed.

Business and Legal Inquiries

Legal notices, intellectual property concerns, and formal business correspondence may be sent to:

Email: support@capvora.online

Mailing Address:
Capvora
33-7250 144 St
Surrey, BC V3W 1L7
Canada

Clearly mark the correspondence as Legal Notice or Business Inquiry.

Privacy Requests

Questions or requests regarding personal information may be sent to:

Email: support@capvora.online
Subject: Privacy Request

Please provide enough information for us to identify your account or transaction. We may need to verify your identity before responding to a personal information request.

Complaint Resolution

We take customer concerns seriously.

When submitting a complaint, please describe:

  • What occurred;
  • The order or product involved;
  • The resolution you are requesting;
  • Any relevant dates, photographs, or communication.

We will review the matter and work toward a fair resolution in accordance with our policies and applicable law.