Shipping policy
Last Updated: July 24, 2026
This Shipping Policy explains how orders placed through capvora.online are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
Capvora provides free standard shipping worldwide on eligible orders placed through our website.
No minimum purchase amount is required unless a specific promotion states otherwise.
Free shipping applies to the standard shipping method selected by Capvora. Optional expedited shipping, where available, may involve an additional charge.
2. Order Processing
Orders generally require 1–3 business days for verification, preparation, packing, and dispatch.
Processing time is separate from the delivery estimate.
Orders placed on weekends, public holidays, or during major promotional events may require additional processing time.
3. Estimated Delivery Time
Our estimated standard delivery time is:
7–10 business days after dispatch
This estimate applies to most destinations. Delivery may be faster or slower depending on:
- Destination country;
- Local delivery services;
- Customs processing;
- Carrier network conditions;
- Public holidays;
- Severe weather;
- Remote-area delivery;
- Seasonal demand;
- Other circumstances outside our reasonable control.
Delivery dates are estimates and are not guaranteed.
4. International Shipping
We ship to many countries and regions worldwide.
Some destinations may be temporarily unavailable because of:
- Carrier restrictions;
- Import regulations;
- Sanctions or trade restrictions;
- Service disruptions;
- Incomplete address systems;
- Safety or operational limitations.
If we cannot ship to your destination, we will contact you and issue a refund for the affected order.
5. Shipping Address
Customers must provide a complete and accurate shipping address, including:
- Full recipient name;
- Street address;
- Apartment or unit number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Valid phone number, where required.
Capvora is not responsible for delays, failed delivery, or loss caused by inaccurate or incomplete information provided at checkout.
6. Address Changes
Contact us immediately if you need to change your shipping address.
We will attempt to update the address before the order is processed or dispatched. However, an address change cannot be guaranteed once fulfillment has started.
After shipment, the carrier may be unable to redirect the parcel.
7. Order Tracking
Where tracking is available, a shipping confirmation email will be sent after dispatch.
Tracking information may require 2–5 business days to display the first update after the shipping label is created.
Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.
8. Multiple Packages
An order containing multiple products may be shipped in separate packages.
Packages may:
- Have different tracking numbers;
- Arrive on different dates;
- Be delivered by different carriers.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
9. Customs, Duties, and Taxes
International shipments may be inspected by customs authorities.
Import duties, local taxes, customs fees, or brokerage charges may apply depending on the destination country.
Unless expressly stated at checkout, these charges are not included in the product price and are the responsibility of the recipient.
Capvora cannot control or predict charges imposed by foreign customs authorities.
10. Customs Delays
Customs authorities may hold a parcel for inspection or request additional information from the recipient.
Capvora is not responsible for customs processing times. Customers should respond promptly to any legitimate request from the carrier or customs authority.
11. Delayed Orders
If your order has not arrived within the estimated delivery period:
- Review the tracking information;
- Check the delivery address;
- Ask household members or neighbours whether they accepted the parcel;
- Check with the local delivery office;
- Contact us for assistance.
A delay does not automatically mean that a parcel is lost.
12. Lost Packages
If tracking shows no meaningful movement for an extended period, or if the carrier confirms that the parcel is lost, contact us at support@capvora.online.
We will investigate with the carrier. After the investigation, we may offer:
- A replacement shipment;
- A refund;
- Store credit;
- Another appropriate resolution.
13. Marked Delivered but Not Received
If tracking shows “delivered” but you cannot locate the parcel:
- Check around the delivery location;
- Ask other residents or neighbours;
- Review any delivery photograph;
- Contact the local carrier;
- Wait up to 48 hours, as some carriers update tracking before final handoff.
If the package remains missing, contact us promptly.
We may request written confirmation or additional information before issuing a replacement or refund.
14. Damaged Packages
If a package arrives visibly damaged:
- Photograph the exterior packaging before opening;
- Photograph the shipping label;
- Photograph any damaged product;
- Keep the packaging;
- Contact us as soon as possible.
Damage claims are handled under our Return and Refund Policy.
15. Refused or Unclaimed Packages
Packages that are refused, unclaimed, or not collected may be returned to the sender.
Once the parcel is returned, we may issue a refund after deducting non-recoverable shipping, customs, handling, or return costs where legally permitted.
If you request reshipment, additional costs caused by the refusal or failure to collect may apply.
16. Incorrect Address and Failed Delivery
If an order is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for reshipment costs.
A refund may be issued after the returned parcel is received and inspected, less non-recoverable costs where legally permitted.
17. Delivery to Secure Locations
Customers are responsible for selecting a safe and accessible delivery location.
Where available, we recommend using:
- A secure residential address;
- A staffed business address;
- A carrier-approved collection location;
- A location where someone can receive the parcel.
Capvora is not responsible for theft occurring after confirmed delivery unless required by law.
18. Contact Us
For shipping assistance, contact:
Capvora
33-7250 144 St
Surrey, BC V3W 1L7
Canada
Email: support@capvora.online
Phone: +1 778 772-0515
Website: capvora.online