Refund policy

Last Updated: July 24, 2026

Thank you for shopping at Capvora. We want you to feel confident when purchasing from us. This Return and Refund Policy explains the conditions under which products purchased through capvora.online may be returned, replaced, or refunded.

By placing an order with Capvora, you acknowledge and agree to the terms described below.

1. 30-Day Return Period

We offer free returns and refunds within 30 days of the date your order is marked as delivered.

To qualify for a return, you must contact us within the 30-day return period. Requests submitted after this period may not be accepted unless required by applicable consumer protection law.

2. Return Eligibility

To be eligible for a return, the product must:

  • Be unworn, unused, and in substantially the same condition in which it was received;
  • Be clean and free from stains, odors, hair, makeup, or signs of wear;
  • Include all original packaging, labels, tags, inserts, and accessories;
  • Be accompanied by valid proof of purchase, such as an order number or confirmation email;
  • Be returned in accordance with the instructions provided by our support team.

Caps and wearable accessories that show signs of use, alteration, washing, damage, or improper handling may not qualify for a refund.

3. Non-Returnable Items

Unless the product is defective, damaged, incorrectly supplied, or required to be accepted under applicable law, we may not accept returns for:

  • Gift cards;
  • Final-sale or clearance products clearly identified as non-returnable;
  • Customized, personalized, or made-to-order products;
  • Products damaged due to misuse, neglect, improper cleaning, or normal wear and tear;
  • Products returned without authorization;
  • Products that present hygiene concerns because they have been worn or used.

4. How to Request a Return

To begin a return, contact us at:

Email: support@capvora.online

Please include:

  • Your full name;
  • Your order number;
  • The email address used to place the order;
  • The product you wish to return;
  • The reason for the return;
  • Clear photographs if the product is damaged, defective, or incorrect.

Once your request has been reviewed, we will provide return authorization and return instructions.

Do not send a product back without first contacting us. Unauthorized returns may be delayed, refused, or returned to the sender.

5. Free Return Shipping

Approved returns initiated within the 30-day return period qualify for free return shipping.

Where available, we will provide a prepaid return label or another approved return method. The return shipping method may vary depending on the customer’s country, delivery location, and available logistics services.

Customers must use the return instructions supplied by Capvora. We may not reimburse shipping costs for returns sent independently without prior approval.

6. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us as soon as possible if:

  • The product arrived damaged;
  • The product has a manufacturing defect;
  • You received the wrong product, design, size, or colour;
  • Part of your order is missing.

Please provide clear photographs of:

  • The product;
  • The damaged or incorrect area;
  • The shipping package;
  • The shipping label, where applicable.

After review, we may offer a replacement, refund, store credit, or another appropriate resolution at no additional cost.

Do not discard a damaged product or its packaging until we confirm that it is no longer required for review.

7. Return Inspection

All returned products are inspected after they arrive at the designated return location.

We reserve the right to refuse a refund or reduce the refunded amount if:

  • The product has been worn, washed, altered, or damaged;
  • Original packaging, labels, or accessories are missing;
  • The product is returned in an unsanitary condition;
  • The return does not match the approved request;
  • The product was damaged after delivery due to improper handling.

We will notify you if a returned product does not qualify for a full refund.

8. Refund Processing

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for your financial institution or payment provider to post the refund after it has been processed by us.

The exact posting time is controlled by your bank, card issuer, or payment provider and may vary.

Original expedited shipping fees, customs charges, import duties, or other third-party charges are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.

9. Order Cancellations

You may request an order cancellation by contacting us as soon as possible.

We will attempt to cancel the order before processing or dispatch. However, cancellation cannot be guaranteed once the order has entered fulfillment or has been shipped.

If the order has already shipped, you may request a return after delivery in accordance with this policy.

10. Exchanges

We do not guarantee direct exchanges because product availability may change.

The most efficient process is generally to:

  1. Request a return for the original product; and
  2. Place a new order for the preferred product.

For damaged, defective, or incorrectly supplied products, we may arrange a replacement directly.

11. Refused and Unclaimed Deliveries

Customers are responsible for entering a complete and accurate delivery address.

If a parcel is refused, left unclaimed, or returned because of an incorrect or incomplete address, we will contact you after the parcel is returned.

Any refund or reshipment will be assessed based on the circumstances. Costs caused by an address error, refusal, or failure to collect the parcel may be deducted from the refund where legally permitted.

12. Chargebacks

Please contact us before initiating a chargeback or payment dispute. We are committed to investigating order concerns and providing a fair resolution.

Submitting a chargeback does not replace the return process described in this policy.

13. Contact Us

For return and refund assistance, contact:

Capvora
33-7250 144 St
Surrey, BC V3W 1L7
Canada

Email: support@capvora.online
Phone: +1 778 772-0515
Website: capvora.online